退款政策

Return and Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your item(s).

Return Eligibility

To be eligible for a return, your item(s) must be in the same condition as when you received them—unused, unworn, with all original tags attached, and in their original packaging. You will also need to provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at guqila.official@gmail.com. Note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]


If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. We do not accept items returned without prior return request approval.


For any questions related to returns, feel free to contact us at guqila.official@gmail.com at any time.

Damaged or Defective Items

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can assess the issue and resolve it promptly.

Non-Returnable Items (Exceptions)

The following items are not eligible for return:


  • Perishable goods (e.g., food, flowers, plants)
  • Custom-made products (e.g., special orders, personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gaseous products


Additionally, we cannot accept returns for promotional items or gift cards.


If you have questions or concerns about whether a specific item is returnable, please contact us.

Exchanges

The fastest way to receive the item you need is to:


  1. Return the unwanted item (following the 30-day return policy above).
  2. Place a new order for the desired item once your return is approved.

14-Day Cooling-Off Period (EU Only)

Notwithstanding the above, if your item is shipped to the European Union (EU), you have the right to cancel your order or return the item within 14 days of receipt, no reason required. As stated earlier, the item must still be in its original condition—unused, unworn, with tags attached, and in original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you via email to confirm whether your refund has been approved.


If approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.


If you have not received your refund within 15 business days after we approved your return, please contact us at guqila.official@gmail.com.