Shopify Logistics Policy for Europe and North America

I. Introduction

II. Order Processing Time

1. Processing on Working Days: We will process your order within 1-3 working days after receiving it (excluding weekends and statutory holidays). For example, if you place an order on Monday morning, we will normally complete the order processing and ship the goods between Tuesday and Thursday.
2. Special Circumstances: In case of special situations such as promotional activities, a surge in order volume, or insufficient product inventory, the order processing time may be extended to 5 working days. We will promptly notify you of any changes in the order status via email or SMS.

III. Delivery Methods and Timeframes

(I) Delivery to the United States and Canada

1. International Registered Postal Parcel
   • Carrier: China Post in cooperation with local postal services (e.g., USPS in the United States, Canada Postal Service in Canada).
   • Estimated Delivery Time: 10-25 working days. This method is suitable for lighter and smaller parcels. For instance, regular clothing parcels sent from China to New York, the United States, usually arrive within this timeframe.
   • Features: The price is relatively affordable, and full-process registered tracking service is provided. Logistics information can be queried on the official websites of China Post and the postal service of the destination country. However, the transportation time is relatively long, and the parcel weight is limited to 2 kilograms.
2. Dedicated Line Logistics
   • Carrier: Professional cross-border dedicated line logistics companies, such as 4PX Express, Yanwen Logistics, etc.
   • Estimated Delivery Time: 7-15 working days. For example, electronic product parcels sent to Vancouver, Canada, usually arrive within 7-15 days.
   • Features: Optimized for cross-border e-commerce goods, it provides relatively stable transportation timeliness, and the parcel weight is limited to 20 kilograms. Logistics information can be tracked in real-time on the official website of the dedicated line logistics company. It has certain advantages in customs clearance, which can improve the customs clearance efficiency of parcels.
3. International Express
   • Carrier: World-renowned international express giants such as DHL, FedEx, UPS, etc.
   • Estimated Delivery Time: 3-7 working days. For example, urgent documents or high-value goods sent from China to Los Angeles, the United States, can be delivered quickly by choosing international express.
   • Features: Fast speed, high service quality, door-to-door service is provided, and the full-process logistics tracking information is detailed and accurate. However, the cost is relatively high, which is suitable for orders with extremely high requirements on timeliness.

(II) Delivery to Europe

1. China-Europe Railway Express (Door-to-Door Service)
   • Carrier: Cooperate with China-Europe Railway Express operating companies and local logistics partners in Europe.
   • Estimated Delivery Time: 15-22 working days. Goods shipped from China to major European cities such as Berlin, Germany, are transported by China-Europe Railway Express and then delivered to customers by local logistics.
   • Features: Suitable for goods with medium weight and volume. The transportation process is relatively environmentally friendly and stable, and less affected by natural factors such as weather. Compared with sea freight, it has faster timeliness; compared with air freight, it has lower cost. Full-process tracking service is provided, allowing you to know the in-transit location of the goods in real-time.
2. International Registered Postal Parcel (Large Size)
   • Carrier: China Post in cooperation with postal services of various European countries.
   • Estimated Delivery Time: 10-20 working days. Applicable to parcels with a weight of 2-30 kilograms, such as small household items parcels sent to London, the United Kingdom.
   • Features: The price is moderate, and registered tracking service is provided. It has a wide coverage of postal networks in various European countries and can be delivered to relatively remote areas. However, the transportation speed is relatively slow, and delays may occur during peak transportation periods.
3. International Express
   • Carrier: DHL, FedEx, UPS, etc.
   • Estimated Delivery Time: 3-7 working days. Similar to delivery to North America (the United States and Canada), for urgent goods sent to European cities such as Paris, France, and Rome, Italy, international express can ensure fast delivery.
   • Features: Fast and efficient, with comprehensive services. It can provide real-time logistics information query, and the parcel security is high. However, the cost is high, which is suitable for customers with strict requirements on timeliness and service quality.

IV. Shipping Fee Calculation

(I) Shipping Fees for the United States and Canada

1. International Registered Postal Parcel: Charged based on the parcel weight and destination zones. For example, the shipping fee for a parcel within 0.5 kilograms sent to Zone 1 of the United States (e.g., around New York) is [X] US dollars; the shipping fee for a parcel of 0.5-1 kilogram is [X+Y] US dollars. Specific zones and prices can be viewed on the checkout page.
2. Dedicated Line Logistics: Charged based on weight and dimensional weight (length × width × height (cm)/6000, whichever is larger). The shipping fee is approximately [Z] US dollars per kilogram. The specific fee is calculated based on different dedicated line logistics companies and the weight and volume of the goods, and the system will automatically calculate it during checkout.
3. International Express: The shipping fee is comprehensively calculated based on the parcel weight, dimensional weight, and distance. Usually, the charge for the first weight (0.5 kilograms) is relatively high, and the charge for each additional 0.5 kilograms (subsequent weight) increases by a certain amount. For example, when sending to Canada, the shipping fee for the first weight is [M] US dollars, and the shipping fee for each subsequent 0.5 kilograms is [M+N] US dollars. Detailed fees are displayed on the checkout page.

(II) Shipping Fees for Europe

1. China-Europe Railway Express (Door-to-Door Service): Calculated based on the weight and volume of the goods. The shipping fee for each ton of goods is approximately [P] euros, with a minimum charge standard of [Q] euros (applicable to small-batch goods). The specific fee is calculated based on the actual situation of the goods when placing the order.
2. International Registered Postal Parcel (Large Size): Charged according to the parcel weight and the destination country. For example, the shipping fee for a 2-5 kilogram parcel sent to Germany is [R] euros; the shipping fee for a 5-10 kilogram parcel increases accordingly. Detailed prices can be found on the checkout page.
3. International Express: Similar to delivery to North America (the United States and Canada), the shipping fee is calculated based on weight, dimensional weight, and distance. The prices for the first weight and subsequent weights vary depending on the destination. For example, when sending to France, the shipping fee for the first weight (0.5 kilograms) is [X1] euros, and the shipping fee for each subsequent 0.5 kilograms is [X1+Y1] euros. The system will automatically generate the accurate shipping fee during checkout.

V. Notes on International Shipping

1. Customs Duties and Taxes: For international orders sent to Europe and North America, customs duties, value-added tax (VAT), or other taxes may be incurred in accordance with the laws and regulations of the destination country. These fees shall be borne by the recipient and will be collected by the local customs when the parcel arrives at the destination country for customs clearance. We cannot estimate the specific amount of taxes and fees in advance. It is recommended that you consult the local customs or relevant tax authorities before placing an order to understand the possible fees.
2. Customs Declaration: To ensure that the parcel passes through customs smoothly, we will make accurate customs declarations based on the actual order amount and product information. Please ensure that the delivery address and personal information you provide when placing the order are accurate and error-free. If the parcel cannot be cleared customs normally or is returned due to incorrect information, we will not be liable for related responsibilities but will assist you in solving the problem.
3. Shipping Restrictions: Certain products may be subject to import restrictions or prohibited from being shipped by European and North American countries, such as some food products, cosmetics, electronic products, etc. Before placing an order, please carefully check the instructions on the product page to confirm that the product you purchased can be smoothly shipped to your country. If the parcel cannot be delivered due to the shipping restrictions of the product itself, we will process a refund for you, but will not bear the shipping costs incurred due to the return.

VI. Order Tracking

1. Provision of Tracking Information: After your order is shipped, we will send a shipping notification email containing the order tracking number and the carrier's link to the email address you provided when placing the order. You can click the link and enter the tracking number to query the transportation status of the order in real-time, including information such as the parcel has left the Chinese warehouse, is in international transportation, has arrived in the destination country and is waiting for customs clearance, has been cleared and is being delivered, etc. The update frequency of tracking information varies depending on the delivery method. The international postal service may have relatively slow updates, while international express usually can provide the latest logistics dynamics in a more timely manner.
2. Tracking Timeliness: Within 1-3 working days after the parcel is shipped, you can query the initial transportation information on the official website of the carrier. During the transportation process, there may be a certain delay in the tracking information, so please wait patiently. If you have not received the parcel within the estimated delivery time and the tracking information has not been updated for a long time, please contact our customer service team in a timely manner, and we will assist you in communicating with the carrier to solve the problem.

VII. Parcel Insurance and Loss Compensation

1. Parcel Insurance: We provide default parcel insurance service for all orders sent to Europe and North America. The insurance amount is determined based on the order value. If the parcel is lost or damaged during transportation, you can receive corresponding compensation without purchasing additional insurance.
2. Loss Compensation Process: If your parcel is marked as lost (usually, if you have not received it within 7 working days after the estimated delivery time and there is no update in the tracking information), please contact our customer service team in a timely manner and provide the order number and relevant information. We will initiate an investigation process within 3 working days after receiving your feedback and verify the status of the parcel with the carrier. If the parcel is confirmed to be lost, we will process a full refund or reship the goods for you in accordance with the insurance policy, and you can choose the specific method.
3. Damage Compensation: If the parcel and the product you received are obviously damaged, please take photos to retain evidence within 24 hours after receiving the parcel and contact our customer service team. We will provide you with solutions such as product replacement, partial refund, or other reasonable solutions based on the actual situation.

VIII. Explanation of Special Circumstances

1. Force Majeure Factors: In case of force majeure factors such as natural disasters (e.g., earthquakes, floods, hurricanes), public health incidents (e.g., epidemics), wars, strikes, etc., it may lead to delays in order processing, transportation delays, or delivery failures. In such cases, we will try our best to maintain communication with you, promptly inform you of the latest status of the order, and assist you in solving the problem. However, we will not be liable for breach of contract for logistics problems caused by force majeure factors.
2. Incorrect Address or Undeliverable: Please carefully check the delivery address when placing an order to ensure it is accurate and complete. If the parcel cannot be delivered normally due to incorrect or incomplete address provided by you, or the recipient cannot be contacted, the carrier may return the parcel to us. In this case, if you need to reship the parcel, we will charge additional shipping fees based on the actual situation. If the parcel is returned and you request a refund, we will process the refund for you after deducting the incurred shipping fees.
3. Delivery to Remote Areas: For some remote areas in Europe and North America, the delivery time may be extended by 2-3 working days compared with normal areas, and additional remote area delivery fees may be charged. On the checkout page, the system will automatically determine whether the delivery address is a remote area based on your address and display the corresponding delivery time and fee information.

IX. Contact Us

1. Email: guqila.official@gmail.com
2. Online Customer Service: You can click the "Contact Us" button on our Shopify store page to enter the online customer service chat window and communicate with our customer service staff in real-time.